Stephen.C. B.Com., MMM (Masters In Marketing Management) Instructor-IATA Approved ; Facilitator-Soft Skills. An ‘Instructor’ and a ‘Facilitator’ with a demonstrated history of working in the ‘Aviation Industry’ for 18 years.Skilled in Training Operations Management, Human Performance & Office Management, Training & Development, Teamwork & Team Management. A ‘Management Professional’, with proven expertise in making informed decisions, resource management, communication with stake holders, process enhancement and change management.Acclaimed track record in implementing functions of ‘Human Resource Management’ to enhance employee satisfaction and increased employee efficiency.