IATA Passenger Ground Services Course

Get hold of the professional skills needed to become a viable part of the airline industry with Passenger Ground Services with Amadeus Altéa DCS course offered by Infinity Training. Designed strictly as per the IATA Airport Handling Manual (AHM) and the IATA Safety Audit for Ground Operations (ISAGO) guidelines, this course talks about gate and concourse of airport and passenger services at the check-in areas. At Infinity, we offer a blended learning experience to all those who are willing to successfully pass this course and increase their credibility. Our training course consists of AI-driven learning, extensive exam topic coverage, and expert monitoring to ensure a 100% success rate. The passenger ground service is the most unprecedented IATA accredited course offered by Infinity Management Consultancy Co. We provide an innovative and learner-oriented experience for the aspirants thinking of forging their careers in the renowned Travel, Aviation, and Tourism sectors. If you are willing to start your career as an airline passenger service employee or any ground handling agent, the course is for you.

About

Learn what it takes to work at one of the airline industry’s most visible airport positions and obtain the skills you need to provide assistance and related passenger services at the check-in, gate and concourse of your airport. The course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground Operations (ISAGO) and the IATA Passenger Services Conference Resolutions Manual (PSCRM). Included with this course: Amadeus Altéa Departure Control – Customer Management (Altéa DC-CM) e-Learning.

What you will learn

Upon completing this course you will have the skills to:

Understand how airlines and airports operate in relation to the provision of passenger services
Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs
Interpret the respective regulatory requirements related to passenger and baggage transport
Understand how computer reservations and departure control systems operate
Ensure safe and secure passenger and baggage transport
Provide superior customer service in a demanding customer facing environment
Learn about the latest technological innovations in passenger services
Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel

Course content

IATA Passenger Ground Services content

Introduction to airport and airline operations
Computer Reservations (CRS) and Departure Control Systems (DCS) functions
Passenger and Baggage check-in procedures (airport and off-site)
Conditions of passenger and baggage carriage, boarding procedures and flight close-out messaging
Dangerous Goods regulations awareness for passenger service agents
Managing passenger interactions
Aviation security procedures for passenger and baggage transport
Enhanced passenger facilitation, latest innovations and career opportunities

Amadeus Altéa DC-CM content

Gate Agent collection

Supervisor collection

Who should attend

This course is recommended for:

Airline passenger service staff
Ground Handling Agents’ passenger services staff
Airport operators’ staff providing passenger services
Civil Aviation Authorities’ staff providing passenger services
Anyone wishing to start a career as a Passenger Service Agent

Certificate awarded

An IATA Certificate is awarded to participants successfully passing the final exam. An Amadeus certificate is awarded upon obtaining a grade of 80% on all assessments.

Exam information

Exam Method: Online exam with remote supervision
Exam Format: Multiple Choice questions, Closed Text Book
Number of questions: 100
Time Allowance: 3 hours
Passing Grade: 60 correct answers
Distinction Grade: 90 correct answers
Number of exam attempts: 2

Success Story

Md Emon - Passed PGSA

Arneth Justine -Passed IATA PGSA

Siham Shaikh – Passed PGSA

Arwa Abbas Ali -Passed PGSA

Baber Iqbal – Passed PGSA

Hakeema Shaikh

Salem Saleh -Passed IATA PGSA

Shehani Chamoda – Passed IATA PGSA

Sahar Majid – Passed PGSA

Mobarak Hossain -Passed PGSA

Bushra Zaheer-Passed PGSA

Vidya Varughese – Passed -IATA PGSA

Arzoo Mohamed – Passed-IATA PGSA

Nusaiba Mohamed -Passed -IATA PGSA

Ali Azgar- Passed – IATA PGSA

Nasrin -Passed IATA PGSA

Sarita – Passed IATA PGSA

Mina Sayyed Anwar- Passed IATA PGSA

Burhanuddin – Passed -IATA PGSA

Students Reviews

I would like to express my gratitude to infinit Training Center, most especially to my instructor who guidance and support throughout the course which helped me become a successful candidate from the two aviation courses. Which helped me become a successful candidate in this competitive industry. The certificates from the two aviation courses made my resume

Melissa Monique I . Artates

Cabin Crew - Jazeera Airways

Great institution, faculties & management. I got my IATA Certification Provided with an excellent instructor, It had been easy enough to communicate and understand the course. Mrs.Rufaida is very patient and thorough, very helpful and sweet

Thansiha Sulthana

/ Customer Support

Course Instructors

A CPA instructor with 5+ years of experience who ensures you not only passing the CPA exam with a high score but be professional in your accounting and auditing career.

A licensed CPA with 10+ years of experience in the field of auditing in big 4 and big local audit firms in Kuwait and Egypt and 5+ as a group deputy finance manager in one of the top-ranked real estate companies in Kuwait. A member and holder of the Egyptian Society of Accountants and Auditors.

Wael Aguib, CPA, ESAA

A CPA instructor with 5+ years of experience who ensures you not only passing the CPA exam with a high score but be professional in your accounting and auditing career.